Time is money, and health too: digitization
“Health is real wealth and not pieces of gold and silver.” Mahatma Ghandi
If time and health are gold, and without wanting to compare us with a figure like Ghandi or bring a new saying to the wise and rich Spanish refranero, we can provide another saying, if only to present this post.
“Time in health is gold squared.”
The current world is moving at full speed and the technological revolution in which we are immersed is contributing, despite its numerous failures, to save time and gain comfort. Of course, when health (or lack of it) is the protagonist, the need for medical attention becomes even more important. Having effective, affordable, early and even immediate care (without losing the necessary closeness between health professionals and patients) is one of the demands of the consumer today. Because health cannot wait.
This is the reason for digitization in health insurance, which, like in other areas, is advancing by leaps and bounds and helping to offer a better service. Without being able to forecast what will happen tomorrow, since the novelty today can be obsolete in two days, so far the digital transformation seems to be as effective as efficient, both globally and in the insurance sector. How does it influence the field of health insurance? Let’s go see it.
The digital transformation in the sector
The lack of current time has become a major problem today, as more and more people postponed or suspended their necessary visits to the doctor due to this issue. A dangerous situation for many patients, who have paid with their own health that shortage of vital time, and that has added to the problem of long waits that often have to face citizens before being treated in public health.
Many health insurers have known how to make a virtue of necessity and have expanded their offer by offering an increasingly digitalized service. How? Providing medical assistance through electronic devices, whether ubiquitous smartphones, tablets or computers.
For this reason, many companies already have their own applications for conducting online consultations, which are gaining a lot of presence today. Not to replace the face-to-face consultations (because of much less any disease or illness can be resolved remotely), but to complement them. In that sense, we must be very aware, as users, that we should not fall into the error of considering that everything can be resolved online.
Beyond that, digitization in the healthcare sector also offers other important advantages to the client. For example, booking a medical appointment, authorizing certain medical tests, etc. that is usually done in a more comfortable and quick way than telephone or in person.
Thanks to these services, the user obtains greater control over both their health and the health care they receive. And companies are working more and more thinking of the digital natives -which, due to the law of life, are becoming more and more-, although they should not leave aside those less used to dealing with new technologies, such as the Third Age.
Mobile devices, essential
To understand this process of digitalization, we must bear in mind that mobile devices are the protagonists. They are used for a large number of applications launched by companies, or adaptations are made of the websites of insurers. The concept of self – management is another key since the client has more and more in his hands -never better said- the demand for information and medical assistance.
As every revolution has one side A and another B, the risk that runs in this global world is the dreaded loss of privacy of medical data of patients, a risk in which cybersecurity companies work daily in order to of, if not stop it, at least minimize it to the maximum.
In every change, there is usually a good and a bad part, and the digitization of health insurance is no exception. However, we can not deny two realities: that transformation is inevitable and that it seems to offer more advantages than disadvantages. Time, always time will have the answer.